Knowing your fallback alternative helps you avoid costly mistakes. By Yvonne Milosevic Some people approach the negotiating process with the kind of hand-rubbing glee usually reserved for their Catan game night. Others loathe the experience and try to avoid it at all costs. No matter…
Embrace the pause. By Yvonne Milosevic It’s time to reconsider the so-called awkward silence. While a comfort level with silence varies by culture, the average pause in conversation is just one to two seconds among English speakers. But our urge to rush in and fill every…