By Yvonne Milosevic Did you know that we make near-instant assessments of people when we first meet them? According to prior research by Chicago Booth psychology professor Alexander Todorov, when we see a new face, our brains decide whether a person is attractive and trustworthy…
But the "Right" Apology Can Salvage Your Reputation By Yvonne Milosevic Why do we hate it when we’re wrong? Researchers Caroline Bartel of the McCombs School of Business and Jane Dutton at the Ross School of Business think the reason lies in the fact that…